Joniada Hima
About Joniada Hima
Joniada Hima is a Manager of Customer Success at Sparrow Connected, with a background in client support and insurance advisory roles spanning over a decade in Calgary, Alberta.
Current Role at Sparrow Connected
Joniada Hima serves as the Manager of Customer Success at Sparrow Connected, a position she has held since 2022. In this role, she is responsible for overseeing customer relationships and ensuring client satisfaction. Her focus is on enhancing the customer experience and driving engagement with Sparrow Connected's services. Based in Calgary, Alberta, Canada, she brings her expertise in customer success to the organization.
Previous Experience in Customer Success
Prior to her current role, Joniada Hima accumulated extensive experience in customer success across various organizations. She worked as a Client Success Manager at Nude Solutions from 2020 to 2021, and as a Customer Success Manager at Trufla Technology from 2018 to 2020. Her roles involved managing client relationships and ensuring that customer needs were met effectively.
Background in Sales and Business Development
Joniada Hima has a background in sales and business development, having worked at CostCertified for a brief period in 2021. In this role, she contributed to the company's sales initiatives and business growth strategies. Additionally, she served as a Client Support Manager at Resource Energy Solutions Inc. for two months in 2021, further enhancing her skills in client management.
Insurance Industry Experience
Joniada Hima has significant experience in the insurance industry. She worked as an Insurance Advisor at TD Insurance from 2014 to 2016 in Calgary, Alberta. This role involved advising clients on insurance products and services. She also completed her AIC - Level 1, General Insurance certification through the Alberta Insurance Council, which further solidified her expertise in the field.
Educational Background
Joniada Hima studied at Mount Royal University, where she pursued Business and Commerce courses from 2010 to 2013. This educational foundation provided her with essential knowledge and skills applicable to her career in customer success and sales. Her studies contributed to her professional development and understanding of business operations.