Karen Sue Ann Yao
About Karen Sue Ann Yao
Karen Sue Ann Yao is a Product Designer with a focus on User and Customer Experience, currently working remotely at Sparrow Connected in Calgary, Alberta, Canada. She has a diverse professional background, including roles in digital marketing, graphic design, and journalism, and has worked for various organizations in both the Philippines and Canada.
Work at Sparrow Connected
Karen Sue Ann Yao has been employed at Sparrow Connected as a Product Designer since 2021. In this role, she focuses on product strategy and decision-making, contributing to the overall design and user experience of products. Her position allows her to work remotely, which she finds beneficial for maintaining a work-life balance.
Previous Experience in Product Design and Marketing
Prior to her current role, Karen worked at DevFacto as a Junior User Experience Designer from 2020 to 2021. She also held positions at IDP Education Ltd, where she served as Lead Conversion and Communications Specialist for six months in 2016 and later as Events and Digital Marketing Specialist from 2017 to 2019. Her diverse background includes experience in digital marketing and customer experience representation.
Educational Background
Karen holds a Bachelor of Arts degree in Journalism from the University of Santo Tomas, which she completed from 2012 to 2016. She furthered her education by obtaining an Ontario College Graduate Certificate with Honours in Interactive Media Management from Centennial College in Toronto, Canada, from 2019 to 2020.
Volunteer and Internship Experience
Karen has a history of volunteer work and internships that contributed to her professional development. In 2016, she served as a Field Volunteer and Graphic Designer at World Vision Development Foundation, Inc. In 2015, she worked as a Reporter & Intern at The Manila Times. Additionally, she completed a Research and Analytics Internship at Hope and Healing International in 2020.
Professional Skills and Attributes
Karen specializes in strategy and design with a strong emphasis on User and Customer Experience. She describes herself as goal-oriented, user-centric, and dedicated. Throughout her career, she has been mentored and guided by colleagues in User and Customer Experience design, enhancing her skills in this area.