Marcello Carvalho
About Marcello Carvalho
Marcello Carvalho is a Help Desk Analyst with extensive experience in user training and software deployment. He has worked in various roles in Brazil and the United States, including positions in computer support and interpretation.
Work at SPECTRAFORCE Technologies
Marcello Carvalho has been employed at SPECTRAFORCE Technologies as a Help Desk Analyst since 2019. In this role, he provides customer support through various channels, including chat, email, phone, and in-person interactions. His responsibilities include assisting users with software deployment and training them on software use. His experience in this position contributes to the overall efficiency of IT support services within the organization.
Professional Experience in IT Support
Prior to his current role, Marcello Carvalho worked at several organizations in the IT support field. He served as a Computer Support Analyst at Rádio JBFM from 2004 to 2019, where he gained extensive experience in user support in the Rio de Janeiro area. He also worked at CyraCom Careers as an Interpreter for four months in 2019. His earlier roles included positions at Power Solutions Informática and Allen Informática, where he further developed his skills in technical support.
Education and Expertise
Marcello Carvalho studied at Michigan State University from 1995 to 1997, focusing on Advertising and Telecommunications. He also holds an Associate's degree in Graphic Design from Estácio, which he completed from 2005 to 2007. His educational background complements his professional experience, particularly in multimedia authoring, sound and video editing, and VPN configuration.
Skills in Interpreting and Translation
Marcello Carvalho has expertise in interpreting and translating between English and Portuguese. This skill set enhances his ability to provide effective support to diverse user groups. His experience as an interpreter at CyraCom Careers further solidified his capabilities in this area, allowing him to communicate effectively in multilingual environments.