Ming Yew L.
About Ming Yew L.
Ming Yew L. serves as the Head of Operations at Spenmo, where he oversees Customer Success, PayOps, and Customer Support. He has extensive experience in operational roles, having previously worked at Workmate, A.T. Kearney, Gojek, and American Express.
Current Role at Spenmo
Ming Yew L. serves as the Head of Operations at Spenmo since 2023. In this role, he oversees critical areas including Customer Success, PayOps, and Customer Support. His responsibilities focus on ensuring a seamless platform experience for users. Ming collaborates closely with the Product and Tech teams to enhance operational efficiency, contributing to the overall effectiveness of the organization.
Previous Experience at Workmate
Prior to joining Spenmo, Ming worked at Workmate as the Regional VP of Platform Operations from 2021 to 2023. He spearheaded the platform's operational strategy, aimed at improving service delivery for both clients and workers. His leadership in this role contributed to the enhancement of operational processes within the organization.
Career Background at A.T. Kearney
Ming has an extensive background at A.T. Kearney, where he held multiple roles. He started as a Business Analyst from 2015 to 2017, followed by a position as a Senior Business Analyst from 2017 to 2018. He also worked briefly as an Associate in 2019 and as a Summer Business Analyst in 2014. His experience at A.T. Kearney provided him with a solid foundation in business analysis and operational strategy.
Educational Background
Ming Yew L. has a diverse educational background. He studied Banking and Finance at Nanyang Technological University Singapore from 2011 to 2015. He participated in an Exchange Programme at Yonsei University in 2013 and attended Summer School at the University of California, Berkeley in 2012. He completed his Integrated Program at Hwachong Institution from 2003 to 2008.
Experience in Other Organizations
Ming has held various positions in other organizations, including Gojek, where he was the Manager of International Driver Operations from 2019 to 2020. He also worked as an Associate Consultant at Simon-Kucher & Partners in 2014 and as an Admin Assistant in the Sales Department at American Express in 2011. Additionally, he completed a research internship at Hay Group in 2013.