Adrienne Lundry
About Adrienne Lundry
Adrienne Lundry is a Technical Account Manager at Splashtop Inc. in San Jose, California, where she has worked since 2021, following various roles in technical support and sales development.
Work at Splashtop
Adrienne Lundry has been serving as a Technical Account Manager at Splashtop Inc. since 2021. In this role, she is responsible for onboarding new clients and providing them with essential training and technical support. Her position involves close collaboration with the product team to relay customer feedback and feature requests. She also works with the development team to address and resolve technical issues faced by customers. Adrienne's experience with Splashtop includes previous roles as a Technical Support Engineer, where she contributed to customer support efforts.
Previous Experience
Before joining Splashtop, Adrienne Lundry worked at Branch as an Enterprise Sales Development Representative from 2018 to 2019. Her responsibilities in this role included engaging with enterprise clients to facilitate sales opportunities. Additionally, she held positions at Splashtop as a Technical Support Engineer from 2019 to 2021, and briefly as a Tier 2 Technical Support Engineer in 2021. These roles provided her with a solid foundation in technical support and customer service.
Education and Expertise
Adrienne Lundry holds a Bachelor of Arts degree in Economics/Mathematics from the University of California, Santa Cruz, where she studied from 2016 to 2018. She also completed a Certificate in Full Stack Web Development at the University of California, Berkeley Extension in 2019. Prior to these achievements, she earned an Associate's degree in Business from Diablo Valley College from 2013 to 2016. Additionally, she studied Geography and Psychology at the University of Arizona for one year in 2012-2013.
Skills and Contributions
In her current role, Adrienne Lundry utilizes strong communication and interpersonal skills to build trust and rapport with both colleagues and customers. She plays a key role in identifying areas for improvement in customer experience and suggests unique use cases to the product team. Her ability to collaborate effectively with various teams enhances the overall customer support process and contributes to the continuous improvement of Splashtop's services.