Kristin Mc Farlane White
About Kristin Mc Farlane White
Kristin Mc Farlane White is a Senior Account Manager in Customer Success at Splashtop Inc., where she has worked since 2023. She has a diverse background in customer success and management, with previous roles at companies such as CAKE, OptoElectronix, and Waiter.com.
Current Role at Splashtop
Kristin Mc Farlane White serves as a Senior Account Manager in Customer Success at Splashtop Inc. She has held this position since 2023, contributing to the company's efforts in enhancing customer satisfaction and engagement. Her role involves managing client accounts and ensuring that customers achieve their desired outcomes with Splashtop's products and services.
Previous Experience at Splashtop
Before her current role, Kristin worked at Splashtop Inc. as a Senior Customer Success Manager for seven months in 2022 to 2023. During this time, she focused on fostering strong relationships with clients and addressing their needs to improve overall customer experience.
Career History in Customer Success
Kristin has extensive experience in customer success roles. She worked at CAKE, A Mad Mobile Company as a Customer Success Manager from 2016 to 2022, where she managed client relationships remotely. Prior to that, she served as a Lead Customer Service Specialist at Waiter.com, Inc. from 2005 to 2011, where she developed her skills in customer service and support.
Educational Background
Kristin studied at California State University - East Bay, where she earned a Bachelor of Science degree in Corporate and Marketing Management from 2013 to 2015. She also completed a Bachelor of Science in Business Administration and Management from the same institution, studying from 2005 to 2008. Her educational background provides a strong foundation for her career in customer success and account management.
Early Career Experience
Kristin began her career in customer service and support roles. She worked as a Marketing Assistant at Waiter.com, Inc. from 2007 to 2008 and later as a Technical Support Coordinator at Kaleidescape in 2011. Additionally, she served as an Executive Assistant Office Manager at OptoElectronix Inc. from 2014 to 2016, further diversifying her professional experience.