Michael Gilmore
About Michael Gilmore
Michael Gilmore serves as a Senior Customer Success Manager at Splashtop Inc., where he has worked since 2021. He has a background in customer success and client services, with previous roles at SmartZip, QASource, and Medallia.
Work at Splashtop
Michael Gilmore has been serving as the Senior Customer Success Manager at Splashtop Inc. since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His responsibilities include managing customer relationships, addressing client needs, and collaborating with cross-functional teams to optimize the customer experience.
Previous Experience in Customer Success
Prior to his current position, Michael held several roles in customer success management. He worked at Medallia as an Enterprise Customer Success Manager from 2020 to 2021, where he managed key enterprise accounts. Before that, he served as a Customer Success Manager at QASource from 2019 to 2020. His career began at SmartZip, where he worked as an Account Manager from 2017 to 2019 and later as a Client Services Manager for 8 months in 2019.
Education and Expertise
Michael Gilmore earned a Bachelor's degree in Psychology from Kutztown University of Pennsylvania, completing his studies from 2013 to 2017. His educational background in psychology provides him with insights into customer behavior and effective communication strategies, which are essential in his roles within customer success.
Career Timeline
Michael's career in customer success spans several years and includes various roles across different companies. He began as an Account Manager at SmartZip in 2017, transitioned to a Client Services Manager role in 2019, and then moved to QASource as a Customer Success Manager. He continued to build his expertise at Medallia before joining Splashtop in 2021.