Kara Martinez
About Kara Martinez
Kara Martinez is a Senior Manager of Customer Support at Spoonflower, where she has worked since 2020. She has a background in drama and dance theater, along with extensive experience in customer service and team development.
Work at Spoonflower
Kara Martinez has been employed at Spoonflower since 2014, where she has held multiple roles. She started as a Customer Service Advocate and progressed to the position of Customer Service Advocate Supervisor in 2017. In 2020, she advanced to the role of Sr Manager, Customer Support, and also serves as the Core Customer Service Team Manager. Her responsibilities include overseeing customer support strategies and managing team performance in Durham, North Carolina.
Education and Expertise
Kara Martinez studied at Fiorello H. LaGuardia High School, where she focused on Drama and Dramatics/Theatre Arts from 1990 to 1993. She then attended Skidmore College, earning a Bachelor of Science (BS) in Dance Theater from 1993 to 1997. Her educational background supports her skills in program development, coaching, and facilitation, which are essential for her role in customer support leadership. Additionally, she possesses expertise in grant writing.
Background
Before joining Spoonflower, Kara Martinez worked at TADA! Youth Theater as Ensemble Manager from 1999 to 2003. This role contributed to her experience in managing teams and developing programs. Her diverse background in the arts and customer service has equipped her with unique skills that enhance her effectiveness in her current position.
Customer Support Management Skills
Kara Martinez possesses strong skills in program development, coaching, and facilitation. These skills enable her to create effective customer support strategies and train customer support teams. Her experience in managing customer service operations has contributed to her ability to lead and develop high-performing teams.