Melissa Kurian Roché
About Melissa Kurian Roché
Melissa Kurian Roché is an Operations Sewing Specialist at Spoonflower, where she has worked since 2021. She has a background in visual merchandising and customer relationship management, with previous roles at lululemon and a solid educational foundation in Psychology and Social Work.
Work at Spoonflower
Melissa Kurian Roché has been employed at Spoonflower as an Operations Sewing Specialist since 2021. In this role, she focuses on the quality and efficiency of sewing home decor products. Her work contributes to the overall production process and enhances the company's offerings in the home decor market. Spoonflower is known for its custom fabric printing and design services, and Melissa plays a key role in ensuring that the sewing operations meet the company's standards.
Previous Experience in Retail Management
Prior to her current position, Melissa worked at lululemon for a total of three years. She served as an Assistant Manager from 2015 to 2017 in Metairie, Louisiana, where she gained experience in retail operations and team leadership. Following this role, she transitioned to the position of Educator from 2017 to 2018 in the Raleigh-Durham area, where she focused on customer engagement and product knowledge.
Education and Expertise
Melissa holds a Bachelor's degree in Psychology from Lock Haven University of Pennsylvania, which she completed from 2004 to 2009. She furthered her education by obtaining a Master's degree in Social Work from Fayetteville State University between 2016 and 2018. Her educational background supports her expertise in customer relationship management and people development, which are essential in her roles within the fashion and apparel industry.
Background in Customer Service and Caregiving
Melissa has a diverse work history that includes roles in customer service and caregiving. She worked as a Customer Service Representative at Clever Inc. for two months in 2020 and served as a Healthy Eating Educator at Whole Foods Market for seven months in 2015. Additionally, she has extensive experience as a caregiver, having worked in Home Health & Hospice Care for nine years from 2002 to 2011. This background has equipped her with strong interpersonal skills and a focus on client needs.
Administrative Experience
In addition to her roles in retail and customer service, Melissa worked as an Administrator for the Wake County Public School System from 2019 to 2020. This position involved managing administrative tasks and supporting the operational needs of the school system. Her administrative experience complements her skills in organization and efficiency.