Michelle Swart
About Michelle Swart
Michelle Swart is a Zendesk Admin and Data Analyst currently working at Spoonflower in Berlin, Germany. She has a background in customer service and is pursuing a Bachelor’s Degree in Fine Art with a concentration in Textiles from East Carolina University.
Work at Spoonflower
Michelle Swart has held multiple positions at Spoonflower, a company specializing in custom fabric printing. She began her tenure as a Senior Customer Service Representative from 2014 to 2015 in the Raleigh-Durham, North Carolina Area. After a brief hiatus, she returned to Spoonflower in 2021, where she currently serves as a Customer Service Supervisor and Data Analyst. In this role, she has been instrumental in enhancing customer service operations and data analysis. Additionally, since 2022, she has taken on the role of Zendesk Admin and Data Analyst, working from Berlin, Germany.
Education and Expertise
Michelle Swart studied at East Carolina University, where she earned a Bachelor’s Degree in Fine Art with a concentration in Textiles in 2012. This educational background provides her with a unique perspective in her roles at Spoonflower, particularly in customer service and data analysis. Her expertise in textiles complements her analytical skills, enabling her to understand both the creative and operational aspects of the business.
Background
Michelle Swart has a diverse professional background that includes significant experience in customer service and data analysis. Her initial role at Spoonflower laid the foundation for her understanding of customer needs and operational processes. After gaining valuable experience, she transitioned to roles that combine her customer service skills with data analysis, allowing her to contribute effectively to Spoonflower's objectives.
Current Roles and Responsibilities
In her current positions at Spoonflower, Michelle Swart is responsible for overseeing customer service operations as a Customer Service Supervisor and managing data analysis tasks as a Data Analyst. She also serves as a Zendesk Admin, where she optimizes the customer support platform to enhance user experience and streamline processes. Her dual focus on customer service and data analysis positions her as a key contributor to the company's success.