Luis Villeda
About Luis Villeda
Luis Villeda is a Technical Support Engineer specializing in SaaS and Video AI at Spot AI, with a diverse background in technical support roles across various companies. He possesses advanced skills in scripting, database management, and enterprise networking, complemented by a solid educational foundation in communications and networking.
Current Role at Spot AI
Luis Villeda serves as a Technical Support Engineer SaaS / Video AI - SME at Spot AI since 2021. In this role, he leverages his expertise in video AI technologies and software as a service to provide technical support and solutions. His responsibilities include troubleshooting complex issues, optimizing processes, and ensuring customer satisfaction through effective communication and problem-solving.
Previous Work Experience
Luis has a diverse background in technical support and engineering roles. He worked at S2 Security Corporation as a Technical Support Engineer II from 2018 to 2019. Prior to that, he served as a Helpdesk Support Engineer at Radius Bank for two months in 2014. His experience also includes a two-year tenure as a Business System Consultant at Micro Center from 2011 to 2013, and a role as a Cloud Support Engineer at Zerto from 2019 to 2021.
Education and Certifications
Luis studied at Universidad Tecnológica de El Salvador, focusing on Arts, Entertainment, and Media Management with an emphasis on Communications, Radio, and Television. He has pursued various technical certifications, including CompTIA Network Plus training from Cybrary in 2016, CCNA and Linux training from Cisco Networking Academy, and is currently studying for the Zerto Certified Associate certification since 2019.
Technical Skills and Expertise
Luis possesses advanced skills in scripting with Python and Bash, which enhance automation in technical support processes. He has expertise in configuring and troubleshooting PSQL databases, essential for managing data-driven applications. His extensive experience with multiple Linux distributions and Ubuntu Server OS supports diverse IT environments. Additionally, he demonstrates strong knowledge in enterprise networks, particularly in Cisco switching and routing.
Career Progression
Luis's career began as a Sales Manager at Staples from 2006 to 2009, followed by a role as Store Manager at RadioShack for one year. He transitioned into technical roles starting with Axis Communications as a Technical Services Engineer Tier 2 from 2015 to 2018, before moving to various support engineering positions. This progression highlights his growth and adaptability in the technology sector.