Zachary R.
About Zachary R.
Zachary R. is a Technical Support Engineer at Spot AI, where he has worked since 2021. He has a background in network support and IT, with previous roles at Cisco Meraki and Siemens Manufacturing Co., Inc.
Work at Spot AI
Zachary R. has been employed at Spot AI as a Technical Support Engineer since 2021. In this role, he provides technical assistance and support to clients, ensuring the effective use of Spot AI's products and services. His responsibilities include troubleshooting issues, guiding users through solutions, and maintaining high levels of customer satisfaction. His tenure at Spot AI has spanned three years, during which he has contributed to the company's commitment to delivering reliable technical support.
Previous Experience at Cisco Meraki
Before joining Spot AI, Zachary R. worked as a Network Support Engineer at Cisco Meraki from 2019 to 2021. In this position, he focused on network troubleshooting and support, helping clients optimize their network performance. His experience at Cisco Meraki equipped him with valuable skills in network management and customer service, which he has carried into his current role.
Education and Expertise
Zachary R. studied Network and System Administration at Southwestern Illinois College, where he earned a degree in this field from 2015 to 2017. He also attended Murray State University, where he studied Engineering Physics from 2012 to 2014. His educational background provides him with a strong foundation in both technical support and engineering principles, contributing to his effectiveness in his current role.
Background in IT Support
Prior to his roles at Cisco Meraki and Spot AI, Zachary R. worked as an IT Technician at Siemens Manufacturing Co., Inc. from 2015 to 2019. This four-year experience involved providing IT support and maintenance, allowing him to develop practical skills in troubleshooting and system administration. His background in IT support has been instrumental in shaping his career in technical support engineering.