Muskan Patawari
About Muskan Patawari
Muskan Patawari is a Customer Success professional at SpotDraft, where she has successfully retained a $300K+ book of business. She has a diverse background in customer success and project management, with experience at companies like Carta and Morgan Stanley.
Work at SpotDraft
Muskan Patawari has been working at SpotDraft in the Customer Success department since 2023. In her role, she has successfully retained 100% of a $300K+ book of business across all quarters. She advocates for customer needs and drives product enhancements, ensuring that customer requirements are met effectively. Muskan develops a deep understanding of customer needs, aligning them with specific SpotDraft use cases and value propositions.
Previous Experience in Customer Success
Prior to her current position, Muskan worked at Carta as a Senior Project Manager and Customer Success Manager from 2022 to 2023. In this role, she operated in a hybrid environment in Bengaluru, Karnataka, India. Additionally, she held a position at Almabase as a Growth professional for a brief period in 2020. Her experience in customer success roles has contributed to her expertise in managing client relationships and ensuring satisfaction.
Education and Expertise
Muskan Patawari holds a Bachelor of Business Administration (BBA) in Finance from the Center for Management Studies (CMS), where she studied from 2017 to 2020. She also completed a Postgraduate Diploma in Design and Management from the Vogue Institute of Fashion Technology. Furthermore, she has pursued executive-level studies at The Institute of Company Secretaries of India. Her educational background provides her with a solid foundation in both business and design.
Community Involvement
In addition to her professional responsibilities, Muskan has been actively volunteering at The Shape of Work since 2022. Her involvement in community initiatives reflects her commitment to contributing positively to her environment and supporting collaborative efforts in the workplace.
Early Career and Internships
Muskan began her career with an internship at Morgan Stanley as an Operations Analyst in 2019. This role lasted for two months and took place in the Bengaluru Area, India. Following this, she worked at Fintellix Solutions as an Executive Assistant to the President for four months in 2020. These early experiences helped shape her professional skills and understanding of business operations.