Farhan Ansari
About Farhan Ansari
Farhan Ansari is a customer experience professional with over a decade of experience in customer service management. He currently works at Spotnana in Mumbai and has previously held leadership roles at WNS Global Services and WTMC.
Work at Spotnana
Farhan Ansari has been working at Spotnana since 2020, focusing on customer experience. His role involves enhancing customer interactions and ensuring satisfaction. Based in Mumbai, Maharashtra, India, he has contributed to the company's mission of improving customer service standards. His expertise in customer service management supports Spotnana's objectives in delivering exceptional experiences to clients.
Previous Experience at WNS Global Services
Before joining Spotnana, Farhan Ansari worked at WNS Global Services as an Assistant Manager Operations from 2009 to 2015. During his six years there, he developed skills in managing operations and customer service. His role involved overseeing teams and ensuring efficient service delivery in a fast-paced environment.
Experience at WTMC
Farhan Ansari served as Team Lead for Traveler Support at WTMC from 2015 to 2020. In this position, he managed a team responsible for addressing traveler inquiries and support. His leadership contributed to improving service quality and customer satisfaction during his five years with the company.
Education and Expertise
Farhan Ansari studied Commerce at Cambridge College in Mumbai, where he earned a Bachelor's degree over a nine-month period from 2008 to 2009. He possesses expertise in using Sabre for making reservations and handling client queries. His background in commerce supports his understanding of customer service dynamics and business operations.
Customer Service Management Skills
Farhan Ansari has over a decade of experience in customer service management and leadership. He specializes in conflict management and providing timely assistance to customers. His focus on enhancing brand reputation through exceptional customer service has enabled him to build long-lasting relationships and foster customer loyalty.