Jason Viglione
About Jason Viglione
Jason Viglione serves as the Manager of Technical Support at Spotnana, where he has worked since 2023. He has extensive experience in customer support and technical services, having held various leadership roles in organizations such as H1 and Olapic, as well as serving in the United States Air Force.
Work at Spotnana
Since 2023, Jason Viglione has served as the Manager of Technical Support at Spotnana. In this role, he implements innovative solutions to enhance customer and partner outcomes. He develops and iterates support policies, procedures, and workflows to ensure efficient operations. Jason collaborates with various business leaders, including those in Customer Success, Engineering, Product, and Travel Operations, to create strategies for the swift resolution of technical issues. He also manages vendor relationships and evaluates third-party solutions to align with business objectives.
Previous Experience
Prior to his current role, Jason held several positions in technical support and customer service. He worked at Olapic in various capacities, including Senior Director of Global Technical Services and Director of Technical Support, from 2015 to 2020. He also served as Director of Customer Support at H1 from 2020 to 2022. His earlier experience includes roles in the United States Air Force, where he worked in standardizations, evaluations, and as a Cyber Transport Course Instructor.
Education and Expertise
Jason Viglione has a solid educational background in technology and military science. He earned an Associate of Applied Sciences in Electronic Systems Technology from the Community College of the Air Force and an Associate of Arts and Sciences in Instructor of Technology and Military Science. He also holds a Bachelor of Science in Information Technology Management from American Military University. His education complements his extensive experience in technical support and customer service.
Contributions to Customer Support
At Spotnana, Jason has made significant contributions to customer support by ensuring compliance with service level agreements (SLAs) and regulatory requirements, including GDPR. He oversees the implementation and maintenance of a comprehensive support portal. Additionally, he authors Root Cause Analyses for escalations and other issues, and develops reports on support SLAs and customer satisfaction ratings. His focus on enhancing the customer experience through technology and data analytics is a key aspect of his role.
Advisory Role at Rutgers University
In 2017, Jason served as an Advisory Board Member at Rutgers University for a period of 11 months. This role involved providing guidance and insights based on his extensive experience in technical support and customer service, contributing to the development of programs and initiatives at the university.