Jitika Ramchandani
About Jitika Ramchandani
Jitika Ramchandani is an Assistant Manager of Operations Support at Spotnana, where she mentors agents and oversees core work processes. With a background in travel consultancy and customer service, she has extensive experience in managing travel arrangements for corporate clients.
Work at Spotnana
Jitika Ramchandani serves as the Assistant Manager of Operations Support at Spotnana, a role she has held since 2020. In this position, she mentors agents in core work processes and oversees delivery and execution processes. Her responsibilities include ensuring that operations run smoothly and efficiently, contributing to the overall effectiveness of the team. Spotnana operates in the travel technology sector, focusing on providing innovative solutions for travel management.
Previous Experience
Before joining Spotnana, Jitika worked at WTMC as a Team Lead in Traveler Support from 2015 to 2020. In this role, she managed a team and was responsible for providing support to travelers. Prior to WTMC, she gained experience as a Travel Consultant at GRIFFIN MARINE TRAVEL LIMITED from 2012 to 2015. Her career began at Kingfisher Airlines, where she worked as a Guest Service Agent for seven months in 2009. This diverse background in the travel industry has equipped her with valuable skills in customer service and operations.
Education and Expertise
Jitika Ramchandani studied at SMBN, where she achieved her SSC. Her educational background has provided her with a foundational understanding of business operations, which she applies in her current role at Spotnana. Her expertise lies in travel management, client interaction, and operational support, enabling her to effectively mentor agents and enhance service delivery.
Client Interaction and Service Delivery
In her role, Jitika interacts with corporate clients and VIPs to ascertain their travel requirements and preferences. She arranges comprehensive travel solutions, including air, hotel, car, and ground transportation reservations. Additionally, she provides clients with exceptional service, covering a 24X7 Emergency Desk to address urgent travel needs. Her focus on maximizing client ROI through partnerships with preferred vendors is a key aspect of her service delivery.
Travel Itinerary Management
Jitika is skilled in conceptualizing and crafting complex travel itineraries for both domestic and international travel. She ensures that all travel arrangements comply with clients' travel policies, reflecting her attention to detail and commitment to quality service. This capability allows her to meet diverse client needs while maintaining operational standards.