Luigi Tiberio
About Luigi Tiberio
Luigi Tiberio is a Senior Manager of Customer Success at Spotnana, where he leverages his extensive experience in travel sector systems and customer engagement. He has a strong background in managing travel programs for enterprise clients and has held various roles in the travel industry across multiple companies.
Work at Spotnana
Luigi Tiberio has been serving as the Senior Manager of Customer Success at Spotnana since 2021. In this role, he focuses on managing and optimizing travel programs for enterprise customers. He engages with C-level executives to ensure successful implementation of solutions tailored to client needs. His responsibilities include building systems and processes that enhance team performance within the Customer Success department.
Previous Experience
Before joining Spotnana, Luigi worked at Reed & Mackay as an Account Director from 2018 to 2021. He also held the position of Global Account Manager at EGENCIA UK for one year from 2016 to 2017. His earlier career included roles as a Senior Travel Consultant at Wings Corporate Travel and Griffin Global Group, as well as a Global Sales and Account Manager at Wings Travel Management from 2013 to 2016.
Education and Expertise
Luigi Tiberio earned a Master's degree in Business/Commerce from Saint Joseph's University, where he studied from 2004 to 2005. He also holds a Bachelor's degree in Technical and Scientific Communication from liceo Scientifico F. Masci Chieti, completed from 1995 to 2000. His expertise includes advanced skills in travel sector systems such as Amadeus GDS, Sabre, and Galileo, as well as proficiency in Salesforce CRM systems.
Language Proficiency
Luigi is fluent in three languages: French, English, and Italian. This multilingual capability allows him to communicate effectively with a diverse range of clients, enhancing his ability to manage customer relationships and deliver tailored solutions in the travel sector.
Consultancy and Management Skills
Luigi possesses a strong background in delivering consultancy work related to expense management, payment solutions, and travel policy. His skills in managing and optimizing travel programs are complemented by his experience in engaging with high-level executives to ensure the successful implementation of travel solutions.