Samantha Lindsay
About Samantha Lindsay
Samantha Lindsay is a Customer Success Manager at Spotnana, where she has worked since 2022. With extensive experience in B2B and financial aspects of client management, she has held various roles in the travel industry, including positions at Egencia and CMap Software.
Work at Spotnana
Samantha Lindsay has been serving as a Customer Success Manager at Spotnana since 2022. In this role, she focuses on enhancing client relationships and ensuring successful implementation of travel business plans. Based in Manchester and London, she utilizes her expertise in B2B and financial aspects of client P&L to drive customer satisfaction and engagement. Her responsibilities include designing roadmaps for engagement plans and onboarding processes, as well as maintaining knowledge on customer issues and project statuses.
Previous Experience in Customer Success
Prior to her current position, Samantha Lindsay worked at CMap Software as a Senior Customer Success Manager from 2021 to 2022. In this role, she was responsible for managing customer relationships and ensuring successful project outcomes. Before that, she spent 11 years at Egencia as a Global Renewal Manager from 2009 to 2020, where she focused on client renewals and retention strategies. Her earlier experience includes a role as a Senior Business Travel Consultant at Munro's Travel Ltd from 2006 to 2009.
Background in the Travel Industry
Samantha Lindsay has a strong background in the travel industry, beginning her career as a Senior Cabin Crew member at Virgin Atlantic from 2002 to 2006. This experience provided her with foundational knowledge of customer service and the operational aspects of travel. She later transitioned to business travel consultancy, where she developed her skills in managing client expectations and delivering tailored travel solutions.
Education and Expertise
Samantha Lindsay possesses a demonstrated understanding of B2B dynamics and financial management related to client P&L and travel business plans. Her expertise includes analyzing customer projects and facilitating benefits that align with client needs. She is skilled in cultivating relationships with client organizations, ensuring that their infrastructure expectations are met and prioritized.