Shilpi Narang
About Shilpi Narang
Shilpi Narang serves as the VP of Customer Experience at Spotnana and has over 20 years of experience in customer-centric leadership roles. She has held various significant positions at companies like Meta, Bolt, and Gartner, and currently advises at Antler while mentoring at First Round Capital.
Work at Spotnana
Shilpi Narang serves as the Vice President of Customer Experience at Spotnana, a role she has held since 2024. In this position, she focuses on delivering exceptional experiences to enterprise customers and travelers. Narang designs and executes customer-led growth strategies, leveraging her extensive experience in customer-centric leadership roles. Her work at Spotnana is characterized by the application of predictive customer health metrics and digital customer engagement strategies.
Current Roles and Advisory Positions
In addition to her role at Spotnana, Shilpi Narang is actively involved with Neythri.org as part of the Leadership Circle since 2023. She also serves as an Advisor at Antler, a global early-stage venture capital firm, where she shares best practices on customer success. Furthermore, she is a First Round Fast Track Mentor at First Round Capital, providing insights on customer success, SaaS, and scaling startups.
Previous Experience at Bolt and Meta
Before joining Spotnana, Narang held several significant roles at Bolt, including Senior Vice President of Customer Experience and Chief Customer Officer. Her tenure at Bolt lasted from 2021 to 2024. Prior to her time at Bolt, she worked at Meta as the Global Accounts Leader from 2017 to 2021, contributing to the company's first enterprise SaaS business. Narang's experience at these organizations has equipped her with a deep understanding of customer experience and success.
Educational Background
Shilpi Narang has a strong educational foundation with a Bachelor of Science degree in Electrical Engineering and Computer Science from the University of Southern California. She also holds a Master of Business Administration (MBA) from UCLA Anderson School of Management. Her academic background supports her extensive career in customer-centric leadership roles.
Career Overview and Expertise
With over 20 years of experience in customer-centric leadership roles, Shilpi Narang has developed expertise in building high-performance organizations that scale. Her career includes significant positions at Gartner, Motorola, and SugarCRM, where she focused on customer success and engagement. Narang's strategic approach to customer experience is informed by her background in engineering and business management.