Joe Hensen
About Joe Hensen
Joe Hensen is a Service Desk Specialist 3 with extensive experience in IT support and management. He has worked for various companies, including Geek Squad and VinSolutions, and currently serves at Spring Venture Group in Kansas City, Missouri.
Work at Spring Venture Group
Joe Hensen has been employed at Spring Venture Group as a Service Desk Specialist 3 since 2019. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His work is based in the Kansas City, Missouri area, where he applies his extensive experience in IT support and customer service.
Previous Experience in IT Support
Before joining Spring Venture Group, Joe Hensen held several positions in the IT support field. He worked at Geek Squad as a Counter Intelligence Agent from 2009 to 2012, and later at Midwest Technology Connection as a Service Desk Specialist from 2012 to 2013. He also served at VinSolutions in various roles, including L1 Support from 2013 to 2014 and L2 Support - Hardware/PBX from 2014 to 2015.
Education and Certifications
Joe Hensen completed his General Studies at Queen City High School from 1996 to 2000. He holds an active CompTIA A+ Certification, valid from July 2019 to July 2022. Additionally, he is a Microsoft Certified Technology Specialist, recognized for his skills in installing Windows 7 and Office 2010.
Technical Skills and Tools
Joe Hensen possesses a strong technical skill set, including proficiency in both Windows and MacOS environments. He has experience with remote support tools such as Splashtop and JAMF, and is familiar with various software and tools, including ServiceNow, JIRA, Confluence, and Asset Panda. He also utilizes cloud services like AWS and Google Suite in his professional work.
Network Security and Cybersecurity Expertise
Joe Hensen demonstrates expertise in managing network security using tools such as Cisco, Global Protect, and Palo Alto. He is knowledgeable in cybersecurity solutions, including Sophos and DUO, which enhances his ability to protect organizational data and systems. His background also includes using Salesforce for customer relationship management.