Liliana Melo
About Liliana Melo
Liliana Melo is a receptionist with over eight years of experience in sales, retail, and customer service. She has worked for various companies in Toronto, including Sally Beauty, BOMBARDIER, and Sprott, and is fluent in both English and Portuguese.
Work at Sprott
Liliana Melo has been employed at Sprott as a Receptionist since 2020. In this role, she manages front desk operations and serves as the first point of contact for visitors and clients. Her responsibilities include answering phone calls, scheduling appointments, and providing administrative support. Melo's experience in customer service enhances her ability to interact effectively with a diverse clientele.
Previous Employment History
Prior to her current position at Sprott, Liliana Melo worked at Le Groupe Master / The Master Group as a Front Desk Receptionist from 2018 to 2020. She also served as a Guest Service Representative at BOMBARDIER from 2016 to 2018. Earlier in her career, she was employed at Sally Beauty in a sales role from 2012 to 2016. These positions contributed to her extensive experience in customer service and sales.
Education and Expertise
Liliana Melo studied at Sheridan College from 2010 to 2012, where she gained foundational knowledge and skills relevant to her career. Her education complements her practical experience in customer service and sales, allowing her to effectively engage with clients and support team objectives.
Language Proficiency
Liliana Melo is fluent in both English and Portuguese. This bilingual ability enhances her communication skills, allowing her to effectively serve a diverse range of clients and contribute to a welcoming environment.
Professional Skills
Melo is recognized for maintaining a professional attitude and excelling under pressure. Her ability to build relationships with both internal and external customer groups is a key aspect of her professional skill set. With over eight years of experience in sales, retail, and customer service, she contributes positively to team dynamics.