Norvie Arayata
About Norvie Arayata
Norvie Arayata is a Senior Customer Success Manager at Spryker, based in Bonn, Germany, with extensive experience in customer success and online media planning. He has worked in various roles across different companies, accumulating over eight years of expertise in digital campaign management and SaaS.
Work at Spryker
Norvie Arayata has been serving as a Senior Customer Success Manager at Spryker since 2023. In this role, based in Bonn, Germany, and working remotely, Arayata focuses on ensuring customer satisfaction and success with Spryker's offerings. This position builds on a strong foundation of experience in customer success and account management.
Previous Experience in Customer Success
Before joining Spryker, Arayata worked at cleverbridge as a Senior Client Success Manager from 2020 to 2022. Prior to that, Arayata held the position of Client Success Manager at the same company from 2018 to 2020. This extensive experience in client success roles has contributed to a robust understanding of customer needs and relationship management.
Education and Expertise
Norvie Arayata studied Business Administration with a major in Marketing at Colegio de San Juan de Letran, earning a Bachelor of Science degree from 2003 to 2007. Additionally, Arayata attended De La Salle University - Dasmariñas for one year in 2002-2003. This educational background supports a strong foundation in marketing principles and customer engagement strategies.
Background in Digital Marketing
Arayata has over eight years of experience in online media planning and digital campaign management. This includes a significant tenure as an Online Marketing Executive in Dubai from 2008 to 2013, where the focus was on online and mobile performance marketing. Such experience complements the customer success roles by integrating marketing insights into client interactions.
Career Progression
Norvie Arayata's career includes various roles that demonstrate a progression in responsibilities and expertise. Notable positions include working as an Inventory Acquisition Manager at Ströer SE & Co. KGaA and as a Digital Media Planner at PHD. These roles have contributed to a well-rounded skill set in both customer success and digital marketing.