Attallah Mc Kay
About Attallah Mc Kay
Attallah Mc Kay is a Senior Customer Success Manager at SpyCloud, specializing in governance, risk, and compliance software to enhance clients' cyber security strategies. With a background in business development and research, Mc Kay has extensive experience in building tailored systems for clients and conducting training sessions.
Current Role at SpyCloud
Attallah Mc Kay serves as the Senior Customer Success Manager - Global at SpyCloud since 2022. In this role, Mc Kay focuses on enhancing client engagement and satisfaction through tailored solutions. Responsibilities include conducting bespoke training and enablement sessions for administrators and end users, ensuring effective utilization of SpyCloud's offerings. Mc Kay also leads best practice workshops with clients to optimize their use of the product suite. Additionally, participation in customer webinars allows for education on cyber security threats and solutions.
Previous Experience
Prior to joining SpyCloud, Attallah Mc Kay held several positions that contributed to a diverse professional background. Mc Kay worked at Mimecast as an Account Manager - Customer Development from 2020 to 2022. Before that, Mc Kay was a Business Development Executive at Access Intelligence Plc from 2014 to 2015 and a Research Assistant at TNS Research International from 2011 to 2012. Other roles include Customer Adviser at TSB Bank in 2014 and Sales and Customer Service Leader at Appco Group in 2013.
Education and Expertise
Attallah Mc Kay earned a Bachelor’s Degree in Marketing from Aston University, studying from 2009 to 2013. This educational background provides a foundation for a career focused on customer success and business development. Mc Kay specializes in governance, risk, and compliance software, which enhances clients' cyber security strategies. The combination of education and experience supports a strong understanding of client needs and effective system configurations.
Industry Engagement
Attallah Mc Kay is actively involved in the cyber security sector, presenting at industry-leading conferences. These presentations focus on insights related to cyber security and customer success, contributing to broader discussions in the field. Mc Kay's engagement extends to participating in customer webinars, aimed at educating clients about cyber security threats and solutions, further establishing a presence in the industry.
Client-Focused Initiatives
In the role at SpyCloud, Attallah Mc Kay has been instrumental in building new systems for clients from scratch, ensuring full configuration tailored to specific needs. This client-focused approach is complemented by conducting training sessions and workshops that promote best practices in utilizing SpyCloud's solutions. These initiatives aim to enhance the overall effectiveness of clients' cyber security strategies.