Jared Francis
About Jared Francis
Jared Francis is a Customer Success Manager currently employed at SpyCloud since 2021. He has a diverse background in customer success and production roles, with previous positions at companies such as Clari, InReach, and Stitch Fix.
Current Role at SpyCloud
Jared Francis serves as a Customer Success Manager at SpyCloud, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize SpyCloud's services. His responsibilities include managing client relationships, addressing customer inquiries, and driving product adoption. His experience in customer success positions him to contribute significantly to the company's goals in the cybersecurity sector.
Previous Experience in Customer Success
Prior to his current role, Jared worked at Clari as a Customer Success professional from 2020 to 2021. His experience also includes a tenure at InReach, where he served as Client Success Manager from 2012 to 2013. These roles provided him with insights into client management and support, equipping him with the skills necessary for his current position at SpyCloud.
Background in Production and Client Services
Jared has a diverse background that includes roles in production and client services. He worked as a Production Assistant at ABC Studios for one month in 2014 and as a Multi-Media Production staff member at InReach from 2011 to 2012. Additionally, he held a position as a Client Experience Associate at Stitch Fix from 2014 to 2015, further broadening his expertise in customer interaction and service delivery.
Educational Background
Jared studied at Texas State University, where he earned a Bachelor of Science degree in Geography in May 2011. His academic journey also includes a year at Howard Payne University from 1998 to 1999. This educational foundation supports his analytical skills and understanding of geographic information, which can be beneficial in his customer success role.
Work History Overview
Jared's work history includes various roles that span multiple industries. He worked at Grande Communications Networks LLC in Account Services from 2006 to 2008. His career trajectory reflects a consistent focus on customer success and service-oriented positions, contributing to his current role at SpyCloud.