Arun Soorya Kumaresan
About Arun Soorya Kumaresan
Arun Soorya Kumaresan is a Customer Support Analyst at Squadcast in Bengaluru, India, where he focuses on developing innovative solutions to enhance organizational uptime. He has a background in IT service management and previously worked at Zoho Corporation as a Technical Support Analyst.
Work at Squadcast
Arun Soorya Kumaresan has been employed as a Customer Support Analyst at Squadcast since 2022. In this role, he focuses on developing innovative solutions that assist organizations in achieving maximum uptime and minimizing downtime. His work contributes to enhancing the overall efficiency of customer support operations within the company.
Previous Experience at Zoho Corporation
Prior to joining Squadcast, Arun worked as a Technical Support Analyst at Zoho Corporation from 2020 to 2022. During his tenure, he gained valuable experience in providing technical support and troubleshooting, which further developed his skills in resolving complex technical issues.
Education and Expertise
Arun holds a Bachelor of Engineering degree in Computer Science from Dr. Mahalingam College of Engineering and Technology, where he studied from 2016 to 2020. His educational background provides a solid foundation for his technical expertise and problem-solving abilities in the field of IT service management.
Technical Skills and Tools
Arun has extensive experience working with ManageEngine ServiceDesk Plus, a tool used to streamline IT service management operations. His proficiency with this software enables him to effectively support organizations in managing their IT services and improving operational efficiency.
Professional Interests
Arun enjoys solving complex technical issues and collaborating with cross-functional teams. His interest in teamwork and problem-solving drives him to deliver exceptional results, contributing positively to the organizations he works with.