Alice Luo
About Alice Luo
Alice Luo is an Application Support Engineer currently working at SSI SCHÄFER in Sydney, Australia. She has extensive experience in security administration and IT operations, having held various roles at AIA and TECCO over the years.
Work at SSI SCHÄFER
Alice Luo has been employed at SSI SCHÄFER as an Application Support Engineer since 2021. Her role involves providing technical support and solutions for application-related issues. Located in Sydney, New South Wales, Australia, she has contributed to the company's operational efficiency and customer satisfaction through her expertise in application support.
Previous Experience at AIA
Alice Luo held multiple positions at AIA from 2007 to 2009. Initially, she worked as a Security Administrator for 11 months before advancing to the role of Senior Security Administrator for 10 months. Following this, she served as an Incident and Problem Specialist from 2010 to 2013, where she focused on managing incidents and problems within the organization. Additionally, she worked as a QA Specialist for 6 months in 2009.
Experience at TECCO
Alice Luo worked at TECCO as an IT Operations Support professional from 2014 to 2021. During her 7 years in this role, she was responsible for maintaining IT operations and providing support to ensure smooth functioning of systems. Her experience at TECCO contributed to her technical skills and knowledge in IT operations.
Education and Expertise
Alice Luo studied at Guangdong University of Technology, where she earned her Bachelor’s Degree from 2007 to 2010. She furthered her education at TAFE NSW, obtaining a Certificate IV in Computer Programming in 2020. This educational background has equipped her with a solid foundation in programming and IT support.