Benallou Hamid
About Benallou Hamid
Benallou Hamid is a Customer Service Specialist at SSI SCHÄFER, with a background in technical roles and management. He has over a decade of experience in various positions, including Senior Field Service Technician and Chargé d'affaire.
Work at SSI SCHÄFER
Benallou Hamid has been employed at SSI SCHÄFER as a Customer Service Specialist since 2020. In this role, he is responsible for providing support and solutions to clients, ensuring that their needs are met efficiently. His experience in customer service allows him to effectively address inquiries and resolve issues, contributing to customer satisfaction.
Previous Employment Experience
Prior to his current position, Benallou Hamid worked at Optel as a Senior Field Service Technician from 2016 to 2020 in Québec, Canada. His responsibilities included maintaining and troubleshooting equipment. He also held the position of Chargé d'affaire at Renault in Casablanca from 2008 to 2012, where he managed client relations and project oversight. Additionally, he worked as a Technicien électromécanique at Ressorts Liberté Inc. from 2013 to 2016 in Montmagny and briefly at Aéroport de Québec inc. in 2016.
Education and Expertise
Benallou Hamid holds a Bachelor's degree in Management from Université Laval. He also completed a DEC in Maintenance Industriel at Complexe de formation en agroalimentaire et plasturgie from 2004 to 2006. His educational background provides him with a solid foundation in management principles and technical skills relevant to his roles in customer service and technical support.
Technical Skills and Specializations
Throughout his career, Benallou Hamid has developed expertise in electromechanical systems and customer service. His technical skills were honed during his time as a Technicien électromécanique, where he worked on the maintenance and repair of various systems. This technical knowledge complements his customer service role, allowing him to provide informed support to clients.