Adam Gibson
About Adam Gibson
Adam Gibson is a Process Mapping Analyst at Starling Bank, where he has worked since 2020. He has a background in quality assurance and customer service, with experience in various roles at Starling Bank and other organizations.
Work at Starling Bank
Adam Gibson has been employed at Starling Bank since 2020, currently serving as a Process Mapping Analyst. In this role, he focuses on developing and designing operational processes as part of the Customer Experience team. He has previously held several positions at Starling Bank, including Quality Assurance Analyst for three months in 2020, Training and Quality Coordinator from 2018 to 2020, and Customer Service Representative from 2017 to 2018. His experience at Starling Bank has contributed to his expertise in process mapping and operational efficiency.
Education and Expertise
Adam Gibson studied at the University of Leeds, where he earned a Bachelor of Arts (B.A.) degree from 2008 to 2011. Prior to this, he attended Wyggeston & Queen Elizabeth I College from 2006 to 2008 and Judgemeadow Community College from 2001 to 2006. His educational background has provided him with a solid foundation for his career in process mapping and quality assurance within the banking sector.
Background
Before joining Starling Bank, Adam Gibson gained diverse experience in various roles. He worked as a Membership Advisor at The MDU from 2014 to 2015 and as an Expert Complaint Handler at RBS from 2012 to 2014. Additionally, he served as a Case Handler at Lloyds Banking Group from 2015 to 2016 and as a North London Complaints and Enquiries Advisor at tRIIO from 2016 to 2017. His early career included positions as a Customer Service Advisor at Argos and General Office Administration at Unite Students.
Achievements in Process Mapping
In his current role as a Process Mapping Analyst, Adam Gibson designs process maps using Lucidchart to support the operations department. He collaborates regularly with leadership and departmental subject matter experts (SMEs) to refine and streamline operational processes. Additionally, he maintains and updates the bank's online knowledge platform to ensure that information remains accurate and current, contributing to the overall efficiency of the organization.