Alex James
About Alex James
Alex James is a Customer Service Team Member at Starling Bank with a background in Human Resources Management. He has extensive experience in the retail sector, having held managerial positions at Pizza Hut, Caffè Nero, and Insomnia Coffee Company over a span of nearly two decades.
Work at Starling Bank
Alex James has been a Customer Service Team Member at Starling Bank since 2020. He operates from Cardiff, Wales, and has accumulated four years of experience in this role. His responsibilities include assisting customers, resolving inquiries, and ensuring a high level of service quality. His background in customer service and management contributes to his effectiveness in this position.
Education and Expertise
Alex studied Human Resources Management and Personnel Administration at Course Gate, achieving a Level 2 HR and Employment Law certification in 2020. He also attended Bishop Gore Comprehensive School, where he completed his GCSEs in English Language and Literature, Mathematics, Science (Double Award), Geography, and German Language. Additionally, he earned a B-Tech Diploma in Photography from Swansea College.
Background in Retail Management
Prior to his current role, Alex held various management positions in the retail sector. He worked as a Shift Manager at Pizza Hut from 2001 to 2011 for ten years, followed by a five-year tenure as Store Manager at Caffè Nero from 2011 to 2016. He then served as Store Manager at Insomnia Coffee Company from 2016 to 2020. His extensive experience in retail management has equipped him with skills in team leadership and operational management.
Achievements in Team Development
Alex has a proven track record in developing team members into leadership roles. He successfully guided three individuals to the position of store manager. His passion for people development is evident in his skills in conducting team meetings, mediation, and handling disciplinary procedures. He possesses extensive experience in recruitment, training, payroll, appraisal, and performance management.
Health and Safety Expertise
Alex has a strong background in health and safety protocols, including training in COSHH, RIDDOR, and HACCP. This knowledge is essential in ensuring compliance with safety regulations and maintaining a safe working environment in his roles within the retail sector.