Amy Grant
About Amy Grant
Amy Grant is a BCA Team Member at Starling Bank in Cardiff, Wales, with a background in customer service and case management. She has previously held roles at HSBC and Target Group, and holds a Bachelor of Fine Arts from the University of Southampton.
Work at Starling Bank
Amy Grant has been employed at Starling Bank as a BCA Team Member since 2020. She has worked in this role for four years, contributing to the bank's operations in Cardiff, Wales. Her responsibilities likely include supporting customer inquiries and enhancing service delivery, leveraging her extensive experience in the financial services sector.
Previous Experience in Financial Services
Prior to her current role, Amy Grant worked at HSBC in various capacities. She served as an International Case Management Officer from 2017 to 2019, where she managed complex cases. Additionally, she was a Premier Associate from 2015 to 2017, focusing on high-value customer service. This background has equipped her with skills in case management and customer interaction.
Education and Expertise
Amy Grant holds a Bachelor of Fine Arts (BFA) degree from the University of Southampton, which she completed from 2010 to 2013. Her education in fine arts provides her with a unique perspective that enhances her approach to customer service. This diverse educational background, combined with her professional experience, contributes to her effectiveness in communication and coaching within the financial services industry.
Background in Customer Service
Amy Grant has a strong background in customer service, with experience spanning several roles. Before her tenure at HSBC, she worked at Memento Studios & Promotions Ltd as Promotions, Bookings, Events, and Receptionist from 2013 to 2015. This role involved direct interaction with clients, further developing her skills in enhancing customer experiences.
Skills in Case Management
Amy Grant possesses skills in case management, which are essential for improving customer service experiences. Her roles in the financial services industry have required her to handle complex customer inquiries and provide effective solutions, showcasing her ability to manage cases efficiently.