Charity Wood
About Charity Wood
Charity Wood serves as the Head of Operational Excellence at Starling Bank in Cardiff, Wales, a position she has held since 2021. She has a background in digital skills and knowledge from her previous role at Nationwide Building Society and has also contributed to the SMASH Youth Project as a trustee.
Work at Starling Bank
Charity Wood has been serving as the Head of Operational Excellence at Starling Bank since 2021. In this role, she focuses on enhancing operational processes and ensuring efficiency within the organization. Starling Bank, based in Cardiff, Wales, is known for its innovative approach to banking and commitment to customer service. Charity's leadership contributes to the bank's operational strategies and overall performance.
Previous Experience at Nationwide Building Society
Before joining Starling Bank, Charity Wood worked at Nationwide Building Society for 11 years, from 2010 to 2021. She held the position of Head of Digital Skills & Knowledge, where she was responsible for developing and implementing digital training programs. Her work aimed to enhance the digital capabilities of employees and improve customer interactions through technology.
Board Membership at SMASH Youth Project
Charity Wood served as a Member of the Board of Trustees for the SMASH Youth Project from 2019 to 2020. This role involved overseeing the organization's strategic direction and ensuring it met its objectives in supporting youth development. The SMASH Youth Project is based in Swindon, United Kingdom, and focuses on providing resources and opportunities for young people.
Education Background
Charity Wood studied at Ridgeway School. This educational background provided her with foundational skills and knowledge that contributed to her professional development in the banking and operational sectors.