Charlotte Hocking Brown
About Charlotte Hocking Brown
Charlotte Hocking Brown is a Team Lead at Starling Bank in Cardiff, Wales, with a background in customer service and animal sciences. She previously held leadership roles at Sonovate and has experience in payroll management within the banking sector.
Current Role at Starling Bank
Charlotte Hocking Brown has been serving as a Team Lead at Starling Bank since 2020. Based in Cardiff, Wales, she focuses on delivering exceptional customer service within the financial services sector. Her role involves overseeing team operations and ensuring that clients receive high-quality support. She has maintained a commitment to fostering a positive work environment while upholding high standards of service.
Previous Experience at Sonovate
Prior to her current position, Charlotte worked at Sonovate in Cardiff from 2017 to 2020. She began as a Customer Service Representative for one year before advancing to the role of Team Leader, where she worked for two years. In these roles, she emphasized client satisfaction and efficient service delivery.
Experience at Nationwide Building Society
Charlotte Hocking Brown worked at Nationwide Building Society as a Customer Representative from 2013 to 2016. During her three years there, she developed her skills in customer service and client interaction, contributing to her expertise in the financial services industry.
Educational Background in Animal Sciences
Charlotte studied Animal Sciences at Bridgend College from 2009 to 2012, where she achieved a BTEC in Animal Studies. She also attended Usk College from 2007 to 2009, earning a Higher National Diploma in Animal Management. Her foundational education includes GCSE and AS Levels from Bassaleg Comprehensive School.
Expertise in Payroll Management
Charlotte possesses expertise in payroll management within the banking sector. This knowledge complements her focus on providing excellent customer service and contributes to her effectiveness in team leadership roles.