Cheryl B.
About Cheryl B.
Cheryl B. is a Complaints Specialist at Starling Bank, where she has worked since 2020. She has a background in financial services, including roles at the Financial Ombudsman Service and TSB Bank, and holds a Bachelor's degree in Business/Managerial Economics from Anglia Ruskin University.
Work at Starling Bank
Cheryl B. has been employed at Starling Bank as a Complaints Specialist since 2020. In this role, she focuses on resolving customer complaints efficiently and effectively. Her responsibilities include managing complex customer issues and ensuring a high standard of service. Cheryl's experience in complaint resolution is supported by her strong background in teamwork, which enhances collaborative efforts within the organization.
Previous Experience at Financial Ombudsman Service
Before joining Starling Bank, Cheryl B. worked at the Financial Ombudsman Service. She served as an Adjudicator from 2018 to 2019, where she assessed complaints and made decisions on financial disputes. Following this role, she worked as a Financial Investigator from 2019 to 2020, further developing her expertise in handling complex customer complaints within the financial services sector.
Background in Banking
Cheryl B. began her career in banking at TSB Bank, where she worked as a Personal Banker from 2017 to 2018. This position provided her with foundational experience in customer relations and banking operations. Her progression through various roles in the financial sector has equipped her with a comprehensive understanding of customer service and complaint management.
Education and Expertise
Cheryl B. holds a Bachelor's degree in Business/Managerial Economics from Anglia Ruskin University, where she studied from 2013 to 2016. Prior to her university education, she completed A Levels at Richmond Upon Thames College from 2011 to 2013. Her academic background supports her expertise in handling complex customer complaints and enhances her skills in event management and time management.