Colin Eadie Ccbi
About Colin Eadie Ccbi
Colin Eadie serves as the Operations Manager at Starling Bank, where he has worked since 2021. He has a diverse background in banking and sales, with previous roles at NatWest and ScottishPower, and is dedicated to coaching and employee wellbeing.
Current Role at Starling Bank
Colin Eadie serves as Operations Manager at Starling Bank, a position he has held since 2021. In this role, he focuses on enhancing operational efficiency and improving customer outcomes. His responsibilities include overseeing team performance and ensuring that customer needs are prioritized in all operational processes.
Previous Experience in Banking
Prior to his current role, Colin Eadie worked at Starling Bank as Onboarding Team Manager from 2019 to 2021. He also held the position of Senior Team Lead for a brief period in 2021. Before joining Starling Bank, he spent four years at NatWest, where he served as Team Manager and Telephony Sales Advisor. His experience spans various roles in the banking sector, emphasizing customer service and team management.
Education and Professional Development
Colin Eadie studied at The Chartered Banker Institute, where he earned a Personal Banker Certificate between 2016 and 2017. He also completed his secondary education at Falkirk High School from 1992 to 1998. His educational background supports his professional focus on banking and customer service.
Background in Telephony Sales
Colin Eadie's career began in telephony sales, where he worked at ScottishPower as a Telephony Sales Advisor from 2006 to 2012 and at NatWest from 2012 to 2015. This experience provided him with a strong foundation in customer interaction and sales strategies, which he later applied in the banking industry.
Focus on Coaching and Employee Wellbeing
Colin Eadie is passionate about coaching and staff development. He aims to foster a positive work environment that prioritizes employee wellbeing. His approach emphasizes the importance of putting customers at the center of team operations and decision-making processes, reflecting his commitment to continuous improvement in customer service.