Stephen Anthony Dean
About Stephen Anthony Dean
Stephen Anthony Dean is a Collections Specialist with a background in criminology and psychology, having studied at Arden University from 2019 to 2022. He has worked at Provident Financial Group as a Customer Experience Manager since 2017 and has been with Starling Bank as a Collections Specialist since 2018.
Work at Starling Bank
Stephen Anthony Dean has been employed at Starling Bank as a Collections Specialist since 2018. In this role, he is responsible for managing collections processes and ensuring effective communication with customers regarding their accounts. His position involves analyzing customer data and implementing strategies to improve collection rates while maintaining a positive customer experience.
Current Role at Provident Financial Group
Since 2017, Stephen has served as a Customer Experience Manager at Provident Financial Group, specifically within the Provident HC & Satsuma divisions. His responsibilities include overseeing customer interactions and ensuring high levels of service quality. He works to enhance customer satisfaction and address any issues that may arise during the customer journey.
Education and Expertise
Stephen studied criminology and psychology at Arden University from 2019 to 2022. His academic background provides him with insights into human behavior and decision-making processes, which are relevant to his roles in customer experience and collections. This education supports his ability to understand customer needs and develop effective communication strategies.
Background
Stephen Anthony Dean has a professional background in customer service and collections. He has accumulated experience in managing customer relationships and addressing financial inquiries. His roles at both Starling Bank and Provident Financial Group reflect his commitment to improving customer experiences and operational efficiency.