Steve Cullen
About Steve Cullen
Steve Cullen is a Customer Experience Manager with over two decades of experience in the financial services industry, currently working at Starling Bank since 2018. He is skilled in team management and continuous improvement, and has previously held roles at Royal Bank of Scotland and Lending Works.
Work at Starling Bank
Steve Cullen has been serving as the Customer Experience Manager at Starling Bank since 2018. In this role, he focuses on enhancing customer service through the application of continuous improvement tools and methodologies. His responsibilities include managing and developing teams to achieve organizational goals. His tenure at Starling Bank has allowed him to leverage his extensive experience in the financial services sector to improve customer interactions and overall satisfaction.
Previous Experience in Financial Services
Before joining Starling Bank, Steve Cullen accumulated significant experience in various roles within the financial services industry. He worked at the Royal Bank of Scotland as a Customer Experience Manager for eight months in 2011-2012. He also held positions as an Implementation Manager and Sustainability Consultant at the same bank. Additionally, he served as a Customer Service Manager at Lending Works from 2013 to 2018, further solidifying his expertise in customer service excellence.
Education and Expertise
Steve Cullen studied at The Fitzwimarc School. He possesses over two decades of experience in the financial services industry, with a strong emphasis on customer service. His skills include managing and developing teams, coaching, and building relationships at all organizational levels. He is committed to continuous learning and tackling new challenges to enhance his professional knowledge.
Skills in Team Management and Development
Steve Cullen is skilled in managing and developing teams to achieve organizational goals. His approach involves coaching team members to enhance their performance and contribute to customer service excellence. He is known for building strong relationships across various levels of an organization, which aids in fostering a collaborative work environment.