Theo Hewett
About Theo Hewett
Theo Hewett is an Exceptions Lead based in London, United Kingdom, with a diverse background in customer service, operations, and human resources. He has worked in various roles across multiple companies since 2015, contributing to improvements in customer experience and regulatory compliance.
Work at Starling Bank
Theo Hewett serves as the Exceptions Lead at Starling Bank, a position he has held since 2019. In this role, he manages the recording and acknowledgment of FCA complaints, ensuring compliance with categorization and timeframes. His efforts have led to a significant reduction in regulatory breaches. Additionally, he has highlighted improvements to the payments process, which were implemented to enhance customer experience.
Previous Experience in Customer Service and Operations
Before his current role, Theo Hewett worked in various customer service and operations positions. He was a Customer Service and Operations Agent for seven months in London from 2018 to 2019. He also served as a Customer Support and Operations Consultant at Housekeep for four months in 2016-2017. His experience includes roles at Carphone Warehouse as a Customer Consultant and at Doddle Parcels as a Store Colleague.
Education and Expertise
Theo Hewett studied at Queen Mary University of London, where he earned a BA Hons in Hispanic Studies from 2013 to 2017. Prior to that, he attended Cranbrook School from 2007 to 2012, achieving GCSEs and A-Levels in Humanities, Sciences, Modern Languages, and Mathematics. He has also undertaken voluntary training in MasterCard Chargeback Rules, Fraud, and Customer Vulnerability.
Internship Experience
Theo has gained valuable experience through several internships. He worked as an HR Intern for three months in 2016 in Madrid and as an Inside Sales and Marketing Operations Intern for two months in the same year. He also worked as a Photographer and Operations Assistant at Spotahome for one year from 2017 to 2018, further broadening his skill set in operations and customer service.