Thomas Benson
About Thomas Benson
Thomas Benson is a Customer Service Representative at Starling Bank in Cardiff, Wales, where he has worked since 2020. He holds a Bachelor of Arts in French and Italian from Swansea University, graduating with First Class Honours, and possesses strong communication and problem-solving skills.
Work at Starling Bank
Thomas Benson has been employed at Starling Bank as a Customer Service Representative since 2020. He operates from Cardiff, Wales, and has accumulated four years of experience in this role. His responsibilities include assisting customers with inquiries and providing support to enhance their banking experience. His position at Starling Bank allows him to utilize his communication skills and problem-solving abilities effectively.
Education and Expertise
Thomas Benson studied at Swansea University from 2016 to 2020, where he pursued a Bachelor of Arts in French and Italian. He graduated with First Class Honours in Modern Languages, reflecting his strong academic performance. His education has equipped him with advanced language skills and a deep understanding of foreign cultures, which are beneficial in his customer service role.
Background
Before joining Starling Bank, Thomas Benson worked as a Teaching Assistant abroad. This experience allowed him to gain valuable insights into educational settings while enhancing his language proficiency. His background in teaching complements his customer service experience, enabling him to communicate effectively with a diverse range of individuals.
Skills and Competencies
Thomas Benson possesses strong skills in communication, confidence, and problem-solving. These skills have been developed through his language studies and practical customer service experience. His ability to engage with customers and resolve issues efficiently is a key aspect of his professional profile.
Cultural Appreciation
Thomas Benson has a deep appreciation for foreign cultures, which aligns with his language studies and customer service work. This cultural awareness enhances his ability to connect with customers from various backgrounds, contributing to a positive customer experience at Starling Bank.