Tomika Powell
About Tomika Powell
Tomika Powell is a PCA Team Member at Starling Bank, where she has worked since 2019. She has previous experience in customer experience and fraud coordination, along with a bachelor's degree from Richmond, The American International University in London.
Work at Starling Bank
Tomika Powell has been a PCA Team Member at Starling Bank since 2019. In this role, she contributes to the bank's customer service and operational efficiency. Her tenure of five years at Starling Bank highlights her commitment to the financial services sector and her ability to adapt to the evolving needs of the banking industry.
Previous Experience in Customer Service
Before joining Starling Bank, Tomika Powell worked at Dixons Carphone as a Customer Experience Executive from 2017 to 2018. During her nine-month tenure, she focused on enhancing customer satisfaction and improving service delivery. Additionally, she served as a Fraud Intake Coordinator at Capital One from 2013 to 2016, where she was involved in fraud management processes in Tampa, Florida.
Education and Expertise
Tomika Powell studied at Richmond, The American International University in London, where she earned her bachelor's degree from 2016 to 2020. Her education has provided her with a solid foundation in business principles, which she applies in her professional roles, particularly in customer service and fraud management.
Background in Fraud Management
Tomika Powell's background includes significant experience in fraud management. As a Fraud Intake Coordinator at Capital One, she was responsible for handling fraud cases, which equipped her with skills in risk assessment and customer interaction. This experience has contributed to her effectiveness in her current role at Starling Bank.