Alex James
About Alex James
Alex James is a Customer Service Team Member at Starling Bank in Cardiff, Wales, with a background in human resources management and extensive experience in health and safety. He has held managerial positions at various companies, including Insomnia Coffee Company and Caffè Nero, and has a strong commitment to team development and performance management.
Work at Starling Bank
Alex James has been a Customer Service Team Member at Starling Bank since 2020. In this role, he engages with customers to provide support and resolve inquiries. His experience in customer service is complemented by his background in health and safety, which enhances his ability to maintain a safe and efficient work environment. Alex's tenure at Starling Bank has allowed him to apply his skills in recruitment, training, and performance management effectively.
Education and Expertise
Alex studied Human Resources Management and Personnel Administration at Course Gate, achieving a Level 2 HR and Employment Law certification in 2020. He also holds multiple GCSEs from Bishop Gore Comprehensive School, including Mathematics, Science (Double Award), English Language and Literature, Geography, and German Language. Additionally, he earned a B-Tech Diploma in Photography from Swansea College. His educational background supports his expertise in customer service and human resources.
Background in Retail Management
Prior to his current role, Alex held various management positions in the retail sector. He served as Store Manager at Insomnia Coffee Company from 2016 to 2020 and at Caffè Nero from 2011 to 2016. His experience also includes a decade as Shift Manager at Pizza Hut from 2001 to 2011. Throughout his retail career, Alex successfully developed three team members into store manager positions, showcasing his commitment to staff development.
Health and Safety Training
Alex possesses a strong background in health and safety, having received training in COSHH, RIDDOR, and HACCP. This training equips him with the knowledge to ensure compliance with safety regulations and promote a safe working environment. His expertise in health and safety is an asset in his current role at Starling Bank, where maintaining safety standards is essential.
Achievements in Sales and Team Development
Throughout his career, Alex has demonstrated a commitment to achieving sales growth, evidenced by winning KPI awards. He has a passion for developing people, which is reflected in his extensive experience in recruitment, training, and performance management. His skills in conducting team meetings, mediation, and handling disciplinary procedures further enhance his effectiveness as a team leader.