Amy W.
About Amy W.
Amy W. is a Service Desk Analyst with a background in customer service and IT support, having worked at Legal & General and Yorkshire Building Society Group. She currently works at Starling Bank and is recognized for her strong communication skills and attention to detail.
Work at Starling Bank
Amy W. has been employed at Starling Bank as a Service Desk Analyst since 2021. In this role, she utilizes her communication skills and attention to detail to provide effective IT support. Her responsibilities include troubleshooting technical issues and assisting users with IT solutions. Amy has adapted to the challenges posed by financial market instability while ensuring smooth IT operations.
Previous Experience at Legal & General
Prior to her current position, Amy worked at Legal & General in various roles. She served as a Customer Service Representative for one year from 2017 to 2018. Following this, she held the position of Service Support Analyst for two years, from 2019 to 2021. Additionally, she completed a 12-month secondment as a Continuous Improvement Consultant from 2018 to 2019. These roles contributed to her expertise in customer service and IT support.
Experience at Yorkshire Building Society Group
Before her tenure at Legal & General, Amy worked at Yorkshire Building Society Group as a Customer Consultant from 2014 to 2017. During her three years there, she developed foundational skills in customer service and support, which have been beneficial in her subsequent roles in the financial services sector.
Education Background
Amy W. completed her education at Cyfarthfa High School, where she studied from 2004 to 2011. This seven-year educational experience provided her with a solid foundation for her career in customer service and IT support.
Skills and Expertise
Amy possesses strong communication skills that are essential for her role as a Service Desk Analyst. She is known for her attention to detail and quick learning ability, which are critical in the IT support field. Her ability to adapt to changing environments, particularly during financial market instability, has been a significant asset in her career.