Ana Maria Blasco Rodrigo
About Ana Maria Blasco Rodrigo
Ana Maria Blasco Rodrigo is a Quality Assurance Analyst with extensive experience in the financial services sector. She has worked at Norwegian Cruise Line and Starling Bank, focusing on quality standards, risk management, and customer service.
Current Role at Starling Bank
Ana Maria Blasco Rodrigo has been serving as a Quality Assurance Analyst at Starling Bank since 2019. In this role, she evaluates the adequacy of quality assurance standards and reviews their implementation and efficiency. She monitors risk management activities, particularly focusing on Business Onboarding and Personal Onboarding. Additionally, she ensures ongoing compliance with quality and industry regulatory requirements, which is essential in the financial services sector.
Experience at Norwegian Cruise Line
Ana Maria has held multiple positions at Norwegian Cruise Line since 2015. She has worked as a Sales Specialist for nine years, where she has developed skills in customer engagement and sales strategies. Additionally, she has served as a Helpdesk Coordinator since 2016, demonstrating her ability to manage customer inquiries and support operations effectively. Her experience in these roles has contributed to her expertise in enforcing Treating Customers Fairly (TCF) principles.
Education and Qualifications
Ana Maria studied at Universidad de Alicante, where she earned a Bachelor's degree in Tourism. She furthered her education by completing a Master's in International Commerce and Trade at the same institution from 2009 to 2010. This educational background has provided her with a solid foundation in commerce and trade principles, which she applies in her professional roles.
Previous Experience in the Industry
Before her current roles, Ana Maria worked as a Buyer Assistant at Tempe Grupo Inditex for two months in 2011. She also gained experience as Front Desk Staff at Grupo Hotusa, Eurostars Hoteles in 2009 for three months. These positions helped her develop customer service skills and an understanding of operational processes in the hospitality and retail sectors.
Skills and Expertise
Ana Maria possesses a strong understanding of Know Your Customer (KYC) and Know Your Business (KYB) requirements. She is skilled in interpreting and implementing quality assurance standards and procedures. Additionally, she identifies training needs and coordinates training interventions to meet quality standards. Her ability to investigate customer complaints and non-conformance issues is a key aspect of her role in quality assurance.