Scott Kelley
About Scott Kelley
Scott Kelley is a Retail Card Disputes Analyst based in Cardiff, Wales, specializing in chargeback disputes and customer communication. He has prior experience as a Customer Contact Representative at Starling Bank and as a Customer Service Manager at Tesco.
Current Role as Retail Card Disputes Analyst
Scott Kelley currently serves as a Retail Card Disputes Analyst at Starling Bank, a position he has held since 2021. In this role, he utilizes in-app chat, calls, and emails to communicate effectively with cardholders and retailers. He specializes in handling chargeback disputes through Mastercard Connect, ensuring compliance with necessary timeframes and regulations. His responsibilities include evaluating cases to determine the most effective dispute type that benefits customers. Scott remains informed about Mastercard rules to ensure the accurate submission of claims.
Experience at Starling Bank
Scott Kelley previously worked at Starling Bank as a Customer Contact Representative from 2020 to 2021. During his tenure in Cardiff, United Kingdom, he developed skills in customer communication and dispute resolution. His experience at Starling Bank laid the foundation for his current role, enhancing his understanding of customer needs and the intricacies of card disputes.
Previous Role at Tesco
Before joining Starling Bank, Scott Kelley worked at Tesco as a Customer Service Manager from 2010 to 2018. Over the course of eight years in Cardiff, United Kingdom, he managed customer service operations, focusing on delivering quality support and resolving customer issues. This experience contributed to his expertise in customer relations and service management.
Skills in Chargeback Disputes
Scott Kelley specializes in chargeback disputes, utilizing Mastercard Connect to manage and resolve these cases. His role requires a thorough understanding of compliance regulations and the ability to evaluate disputes effectively. He ensures that all claims are submitted accurately and within the required timeframes, demonstrating his commitment to customer service and regulatory adherence.