Sean Lockwood
About Sean Lockwood
Sean Lockwood is the Quality Assurance Lead at Starling Bank in London, where he has worked since 2019. With over a decade of experience in the financial services industry, he has held various roles focused on quality assurance and compliance across multiple international locations.
Work at Starling Bank
Sean Lockwood has served as the Quality Assurance Lead at Starling Bank since 2019. In this role, he is responsible for overseeing quality assurance processes, ensuring compliance with industry standards, and enhancing operational efficiency. His work contributes to maintaining high service quality within the bank's operations. Based in London, Greater London, United Kingdom, he has been integral in implementing quality control measures and managing team performance.
Previous Employment Experience
Prior to his current role, Sean Lockwood held various positions across different organizations. He worked as a Community Support Specialist at AskforTask Inc. for two months in 2018. His experience also includes being an Operational Outcome Tester at Capita from 2013 to 2014 and serving as a Senior Case Manager at Barclays for two months in 2014. Additionally, he managed teams at Momenta Operations and Regulatory Finance Solutions, focusing on quality assurance and rectification processes.
Education and Qualifications
Sean Lockwood studied at Humber College, where he earned a Diploma in Business Management & Financial Services in 2018. He also attended St. John Fisher High School & Sixth Form from 1992 to 2000. His educational background supports his extensive experience in the financial services sector, particularly in quality assurance and compliance.
Industry Experience and Skills
With over a decade of experience in the financial services industry, Sean Lockwood has developed a strong background in quality assurance and compliance. He has managed teams and handled complaints and remediation processes, ensuring adherence to regulatory standards. His international work experience spans locations including the UK, Canada, and Australia, allowing him to gain diverse cultural and professional insights.
Team Management and Leadership
Sean Lockwood has extensive experience in managing teams, particularly in quality assurance and rectification processes. His leadership roles have involved overseeing team performance and ensuring the implementation of effective quality control measures. His focus on business-as-usual (BAU) operations has contributed to the smooth functioning of processes within the financial services sector.