Steve Cullen
About Steve Cullen
Steve Cullen is a Customer Experience Manager at Starling Bank, where he has worked since 2018. With over two decades of experience in the financial services industry, he specializes in customer service excellence and team development.
Current Role at Starling Bank
Steve Cullen has served as the Customer Experience Manager at Starling Bank since 2018. In this role, he focuses on enhancing customer service and ensuring a positive experience for clients. His position in London allows him to implement strategies that improve customer satisfaction and loyalty. He has utilized his extensive experience in the financial services industry to drive initiatives that align with organizational goals.
Previous Experience at Royal Bank of Scotland
Before joining Starling Bank, Steve Cullen held multiple roles at the Royal Bank of Scotland. He worked as a Customer Experience Manager from 2011 to 2012, followed by a position as a Sustainability Consultant from 2012 to 2013. His tenure included a brief role as an Implementation Manager in 2013. These experiences contributed to his understanding of customer service dynamics within the banking sector.
Experience at Lending Works
Steve Cullen worked at Lending Works as a Customer Service Manager from 2013 to 2018. During his five years there, he managed customer service operations and developed strategies to improve service delivery. His leadership in this role helped shape the customer experience and fostered a culture of excellence in service.
Education and Skills
Steve Cullen studied at The Fitzwimarc School. He possesses skills in managing and developing teams to achieve organizational objectives through effective coaching. His expertise includes utilizing continuous improvement tools and methodologies to enhance customer service, demonstrating a commitment to professional development and learning.
Industry Experience and Focus
With over two decades of experience in the financial services industry, Steve Cullen has concentrated on customer service excellence. He is known for building strong relationships across all organizational levels and enjoys tackling new challenges. His commitment to learning new skills supports his goal of enhancing professional knowledge and service delivery.