Sunita Sidhu Davies
About Sunita Sidhu Davies
Sunita Sidhu Davies is a QA Insights & Planning Specialist at Starling Bank, where she focuses on enhancing process efficiency and improving customer outcomes. With a background in psychology and experience in various roles within the banking sector, she combines her knowledge of human behavior with business design.
Work at Starling Bank
Sunita Sidhu Davies has been employed at Starling Bank since 2019, where she has held multiple roles. Currently, she serves as a QA Insights & Planning Specialist since 2023, focusing on developing models to enhance process efficiency and improve customer outcomes. Prior to this position, she worked as a Quality Assurance Analyst for 7 months in 2023 and as a Business Onboarding Specialist from 2019 to 2021. Additionally, she was a Business Banking Specialist from 2021 to 2023. All her roles have been based in Southampton, England.
Education and Expertise
Sunita Sidhu Davies holds a Bachelor’s Degree in Psychology (HONS) from Cardiff Metropolitan University, which she completed from 2011 to 2014. She furthered her education by obtaining an MSc in Crime, Safety & Justice from Cardiff University, studying from 2015 to 2016. Her educational background in psychology informs her work in quality assurance, and she has a strong interest in the intersection of business design and human behavior.
Background
Before joining Starling Bank, Sunita Sidhu Davies worked at Lloyds Banking Group as a Customer Service Advisor for one month in 2019. Her career at Starling Bank began shortly after, where she has progressively taken on roles with increasing responsibility, contributing to various aspects of customer service and quality assurance.
Achievements
At Starling Bank, Sunita Sidhu Davies has developed models aimed at enhancing process efficiency and improving customer outcomes. Her work reflects her passion for psychology and its application in quality assurance. Throughout her career, she has demonstrated a commitment to understanding customer needs and improving service delivery.