Terry Mundy
About Terry Mundy
Terry Mundy is a Customer Service Team Manager at Starling Bank in Southampton, England, with five years of experience in this role. He has a diverse background in the financial services industry, having held various positions focused on collections and customer experience since 1998.
Work at Starling Bank
Terry Mundy has been serving as the Customer Service Team Manager at Starling Bank since 2019. Based in Southampton, England, he has contributed to the bank's customer service operations for five years. His role involves overseeing customer service teams, ensuring effective communication, and enhancing customer satisfaction. Mundy's experience in managing customer service teams is supported by his strong skills in negotiation and risk management.
Previous Employment History
Before joining Starling Bank, Terry Mundy held various positions in the financial services sector. He worked as a Business Manager at Provident Personal Credit from 2018 to 2019 and as a Customer Experience Manager at the same company from 2017 to 2019. Additionally, he served as a Collections Consultant at Bamboo Loans from 2015 to 2017 and as LCU Collections Manager at Welcome Financial Services Ltd from 1998 to 2010. His diverse roles have provided him with extensive experience in collections and customer service.
Education and Expertise
Terry Mundy studied at Richard Tauntons College from 1987 to 1988, where he developed a strong foundation in consulting and professional skills. His educational background complements his extensive experience in the financial services industry. Mundy possesses strong skills in negotiation and risk management, which are essential for effectively managing customer service teams and enhancing client relationships.
Background in Financial Services
Terry Mundy has a comprehensive background in the financial services industry, particularly in roles focused on collections and customer experience. His career spans over two decades, during which he has held various managerial positions. This experience has equipped him with the ability to maintain and improve client relationships, contributing to his effectiveness in customer service management.