Thomas Christmas
About Thomas Christmas
Thomas Christmas is an experienced professional in SME Lending Operations, specializing in remote management and risk and credit management. He has been working in this role since 2020 and has a background in customer service, AML, and onboarding processes.
Work at SME Lending Operations
Thomas Christmas has been working in SME Lending Operations since 2020. In this role, he focuses on managing lending processes and ensuring operational efficiency. His responsibilities include overseeing the onboarding of personal and business clients, which involves Know Your Customer (KYC) and Know Your Business (KYB) procedures. He utilizes his expertise in risk and credit management to enhance operational practices and mitigate potential issues.
Education and Expertise
Thomas is currently studying at the Chartered Institute for Securities and Investment, where he is pursuing knowledge in Investments and Securities. He has been working towards the Investment Operations Certificate (IOC) since 2016. His educational background complements his professional expertise in remote management, allowing him to effectively initialize and run operations in various settings.
Background in Customer Service Management
Before his current role, Thomas served as a Customer Service Manager from 2019 to 2020. This position provided him with valuable experience in handling customer inquiries and managing service-related issues. His background includes a strong focus on complaints handling and investigation, which has enhanced his ability to address client concerns effectively.
Knowledge in Risk and Credit Management
Thomas possesses extensive knowledge and experience in risk and credit management. This expertise is critical in his current role, where he assesses lending risks and implements strategies to minimize potential financial losses. His understanding of anti-money laundering (AML) practices, fraud prevention, and card dispute resolution further supports his capabilities in managing financial operations.
Analytical and Problem-Solving Skills
Thomas demonstrates strong analytical skills and intuitive problem-solving abilities. These skills are essential in his role at SME Lending Operations, where he is tasked with identifying operational challenges and developing effective solutions. His analytical approach allows him to assess complex situations and make informed decisions that benefit the organization.