Tom Hughes
About Tom Hughes
Tom Hughes is a Resource Planning Analyst at Starling Bank, where he has worked since June 2019. He previously held positions at Ascensos and Dixons Carphone, gaining experience in customer service and technical support.
Work at Starling Bank
Tom Hughes has been employed at Starling Bank as a Resource Planning Analyst since June 2019. In this role, he utilizes his expertise in resource planning to optimize operational efficiency within the bank. His position involves analyzing data and forecasting needs to ensure that the bank's resources are effectively allocated. He has accumulated five years of experience in this role, contributing to the bank's operational strategies in Southampton, United Kingdom.
Previous Employment Experience
Before joining Starling Bank, Tom Hughes worked at Ascensos in Cowes, Isle of Wight, where he held multiple roles. He served as a Real Time Analyst from 2017 to 2019 for two years, and briefly as a Customer Service Advisor for two months in 2017. His earlier experience includes a position as a Technical Support Advisor at Dixons Carphone in Sheffield, United Kingdom, where he worked for nine months in 2013. This diverse background has equipped him with skills relevant to dynamic and multi-channelled contact centres.
Education and Expertise
Tom Hughes studied at the University of Chichester, where he focused on Computer Software Engineering. He completed a Higher National Diploma from 2010 to 2012. This educational background has provided him with a solid foundation in technical concepts, which he applies in his current role in resource planning.
Background in Technical Support
Tom Hughes has a background in technical support, which he developed during his time at Dixons Carphone. This experience has contributed to his analytical skills and understanding of customer service dynamics. His technical support role involved assisting customers with various issues, enhancing his problem-solving abilities and customer interaction skills.