Zahra Ali
About Zahra Ali
Zahra Ali is a Customer Service Agent at Starling Bank, where she has worked since 2021. She has a background in various roles, including claims handling and office administration, and is currently pursuing a master's degree in Project Management.
Work at Starling Bank
Zahra Ali has been employed at Starling Bank as a Customer Service Agent since 2021. In this role, she engages with customers to address inquiries and resolve issues, leveraging her practical approach to problem-solving. Her experience at Starling Bank has contributed to her development in customer service skills and her ability to thrive in a fast-paced environment.
Previous Employment Experience
Before joining Starling Bank, Zahra worked at Cornerstone Finance Group as an Office Administrator for four months in 2021. Prior to that, she spent four years at Admiral Group Plc as a Claims Handler from 2017 to 2021. Zahra's career began at IKEA, where she served as a Sales Assistant in Cardiff, Wales, from 2015 to 2017. Each of these roles has equipped her with diverse skills relevant to customer service and administration.
Education and Expertise
Zahra Ali studied at the University of South Wales, where she earned a Bachelor's degree in Criminology and Criminal Justice with Sociology from 2017 to 2020. She is currently pursuing a master's degree in Project Management, which reflects her commitment to furthering her education and expertise in the field.
Skills and Attributes
Zahra possesses a practical approach to problem-solving and thrives in challenging environments. She is eager to learn new skills, which enhances her adaptability in various roles. These attributes contribute to her effectiveness as a Customer Service Agent and her overall professional development.